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General Terms & Conditions – Highway Academy

Last updated: August 12, 2025

These terms and conditions apply to every agreement between Highway Academy (“Driving School”, “we”) and any natural or legal person (“Student”, “you”) who books driving lessons, lesson packages, or related services via the website https://www.highwayacademy.nl (the “Website”) or by other means. https://www.highwayacademy.nl .

1. Definitions

  1. Driving lesson: practical category B lesson under the supervision of an instructor.
  2. Lesson package: bundle of driving lessons and/or additional services as described on the Website.
  3. Instructor: certified driving instructor employed by or contracted with the Driving School.
  4. CBR: Central Office for Motor Vehicle Driver Testing.

2. Formation of the agreement

  1. An agreement is concluded once the Student books a Driving Lesson or Lesson Package and the Driving School confirms this booking in writing (including by e-mail).
  2. By making a booking, the Student agrees to these terms and conditions.

3. Services & Lesson Offer

  1. We offer driving lessons in both manual and automatic cars.
  2. Content, duration, and price of each Lesson Package are stated on the Website. The price shown at the time of booking is binding.
  3. All images and texts on the Website are for illustration only; obvious errors or mistakes do not bind us.

4. Prices, payment & installments

  1. All prices are in euros and include VAT.
  2. Payment must be made either in full upfront or in installments according to the dates stated on the invoice.
  3. Payment can be made via iDEAL, bank transfer, or other methods offered on the Website.
  4. If payment is not made on time, the Student is in default without further notice. The Driving School may suspend lessons until full payment has been received. Statutory interest and reasonable collection costs are payable by the Student.

5. Cancellation of a driving lesson

  1. Cancellations are free of charge up to 24 hours before the scheduled lesson time.
  2. If cancellation occurs within 24 hours or in case of absence, the full lesson fee will be charged, regardless of the reason.
  3. Cancellations must be made by phone or e-mail during office hours; the date and time of receipt apply.

6. Termination of the agreement

  1. The Student may terminate an ongoing Lesson Package in writing. Unused lessons will be settled based on the single-lesson rate plus €25 administration costs; any remaining balance will be refunded within 14 days.
  2. The Driving School may terminate the agreement if: the Student repeatedly fails to meet payment obligations; the Student behaves unacceptably towards the instructor or other road users; the Student is under the influence of alcohol, drugs, or medication that impairs driving ability. In these cases, the right to a refund lapses.

7. Theory and practical exams

  1. Registration with the CBR will take place when the Instructor deems the Student sufficiently skilled and all outstanding payments have been made.
  2. CBR fees and costs of re-exams or special anxiety exams are the responsibility of the Student.

8. Liability & insurance

  1. The Driving School is insured for statutory liability and passenger damage, in accordance with the legal obligations for driving schools.
  2. During the Driving Lesson, the Student is a co-insured party; damage covered by the insurance is not charged to the Student, unless the damage is caused by intent or deliberate recklessness.
  3. Liability of the Driving School for other damages is limited to the invoice amount of the relevant service or – if lower – the amount paid out by the insurer.

9. Obligations of the student

  1. The Student must bring a valid ID and, if required, a theory certificate to each lesson.
  2. The Student must follow instructions immediately and behave correctly in traffic.
  3. The use of alcohol, drugs, or driving-impairing medication before or during a lesson is prohibited. If suspected, the lesson will be terminated and fully charged.

10. Privacy & cookies

  1. Personal data are processed in accordance with our Privacy & Cookie Statement, available on the Website.
  2. The Website only places functional cookies unless the Student consents to additional cookies.

11. Complaints procedure

  1. Complaints must be submitted in writing or by e-mail within 14 days of arising.
  2. We will respond within 10 working days with a proposed solution.

12. Changes to the terms and conditions

  1. We may amend these terms and conditions; the new version will be published on the Website and will take effect seven (7) days after publication unless otherwise stated.
  2. For existing agreements, the version valid at the time of booking applies, unless the Student explicitly agrees to the new version.

13. Applicable law & competent court

  1. These terms and all agreements are exclusively governed by Dutch law. Disputes will be submitted to the competent court in the district where the Driving School is established, unless mandatory law provides otherwise.

By booking a driving lesson or lesson package, you confirm that you have read and agree to these General Terms & Conditions.